Milesight-Troubleshooting-How to Retrieve and backup files in new firmware(7X.9.0.1 or above)

1. What is Retrieve function ?

In NVR’s new firmware(used from 7X.9.0.X), there is a new-added Retrieve interface, which is different from Playback interface.

In Playback interface, the main function is to view the searched video files, and you can clip and backup the video files in one day.

In Retrieve interface, you can search and backup video files or picture files across days and events via different conditions. There are Common Backup, Event Backup and Picture Backup.

In Common Backup interface, you can search for all types of video files set in record schedule interface.

In Event Backup interface, you can search for different event types of video files as long as an alarm action triggers the recording.

Please refer to the following steps about how to backup files in Playback interface and Retrieve interface.

2. How to Retrieve and backup files in new firmware ?

PartⅠ Backup on monitor

(1) Backup in Playback interface

In Playback interface, you can export clipped video, playback snapshot and locked file to various devices, including USB flash drives (USB flash disk, USB HDD) and eSATA, etc.

And in Playback interface you can only clip and backup the video files in one day.

Step1. Go to Playback interface, select the channel and date you want to backup, then select the time at timeline and click "Cut" button, then drag the timeline to select the start time and end time of video.

Step2. Click "Save" button to save the clipped video.

Step3. Click button to pop up File Management interface. Select the video you clipped, or you can select playback snapshot and locked file, and click "Export" to export video.

Step4. Select the device to storage exported video and then click "Export". You can also directly format and create new folder of storage device here.

There is an information promoted showing the export progress.

a. The download time of files depends on the time length of video you want to backup.

b. In playback interface, all operations are one-time. Once you exit the playback interface, all clipped, locked and tagged marks will be erased.

(2) Backup files in Retrieve interface

In Retrieve interface, you can search for video files or picture files according to different conditions, and backup to various devices, including USB flash drives (USB flash disk, USB HDD) and eSATA, etc.

In Retrieve interface, you can search and backup files across days and events.

There are three backup methods: Common Backup, Event Backup and Picture Backup.

① Common Backup

In Common Backup interface, you can search for all types of video files set in record schedule interface. It supports to search out record file according to different stream type, record type and file type you set.

Step1: Set the search condition including Channel, Stream Type, Record Type, File Type, Start Time and Stop Time, and click "Search" to search video.

Step2: Select the file you want to backup and click "Backup". Also, you can click "Backup All" to backup all recorded videos.

In Common Backup interface, play, lock and unlock video are supported. Click "Play" button to play and "Lock" button to lock. Once the video is locked, the whole file where the video located won’t be overwritten.

② Event Backup

In Event Backup interface, you can search for different event types of video files as long as an alarm action triggers the recording.

The event type includes Motion Detection, Alarm Input and Smart Event.

Step1: Set the search condition including Event type, Stream Type, Channel, Start Time, Stop Time, Pre Playback, Post Playback and Channel, and click "Search" to search video.

Step2: Select the file you want to backup and click "Backup". Also, you can click "Backup All" to backup all recorded video.

In Event Backup interface, you can click "Play" button to play the video.

③ Picture Backup

Support to search out and backup picture according to picture type. The picture type includes All, Live View Snapshot and Playback Snapshot.

Step1: Set the search condition including Channel, Picture Type, Start Time and Stop Time, and click "Search" to search snapshot.

Step2: Select the file you want to backup and click "Backup". Also, you can click "Backup All" to backup all recorded videos.

PartⅡ Backup on web

(1) Backup video files

Step1: In playback interface, select camera, the date and time to playback.

Step2: Select Recorded files for Backup.

Click "Cut" button, then select start time and end time by dragging the vertical line on the time bar.

Step3: Backup the recorded files.

Select file path, then click "Download" button to back up recorded files.

(2) Backup picture files

Step1: Browse a file path in Local Configuration interface.

Step2: Click "Snapshot" button to save the picture during video playback. Then the backup picture can be found in the files path you set before.

It is recommended to run browser as administrator before getting playback snapshot.